After-Hours Reply Pack: 12 Email Templates

A request comes in at 9:40 PM. Nobody sees it until 7:30. By then the customer booked whoever wrote back.

The After-Hours Reply Pack is the whole after-hours system for plumbing, HVAC, electrical, roofing and other home-service businesses: 12 ready-to-edit emails, 9 texts (including the missed-call text-back), 4 phone and voicemail scripts, the one-page after-hours policy, a 20-minute setup guide for Gmail, Outlook, website forms, Google Business messages and your texting app, and the missed-request cost calculator (Excel) that shows what the gap costs you per month.

Why this and not a free template page: the free pages give you one auto-reply. This is the whole sequence (acknowledge, qualify, three windows, confirm, day 1/3/7, close, review ask) in email, text and phone versions, written for the trades, with the setup steps and the arithmetic on what the gap costs.

INSTANT DOWNLOAD. PDF, Word (DOCX) and TXT you edit once and keep, Excel calculator. Nothing ships.

• 12 emails: the 60-second acknowledgment, three-window booking, day 1/3/7 follow-ups, confirmation, estimate, triage, out-of-area, review ask, seasonal, reactivation
• 9 texts including the missed-call text-back, on-the-way, running late, job done
• 4 phone scripts: after-hours voicemail greeting, morning callback, the 'we missed you' call, the price question
• The one-page after-hours policy for the desk and the on-call phone
• Setup in 20 minutes: Gmail templates, Outlook Quick Parts, form autoresponders, Google Business messages, VoIP snippets
• Missed-request cost calculator (Excel): your monthly and yearly figure, and what a 60-second reply recovers
• PDF, Word (DOCX), TXT and HTML: edit the placeholders once in Word and save it as your own
• Single-business licence. Written by the team behind the APEX Revenue Recovery service.